Tenants

Our streamlined application process takes place online through our secure tenant portal. We review applications thoroughly, typically responding within 48-72 hours. Our team guides you through each step, ensuring you understand all requirements. We believe in transparent communication from day one of our relationship.

Maintenance requests can be submitted through our 24/7 tenant portal or by calling our dedicated maintenance line. We prioritize issues based on urgency, addressing emergency situations immediately. Our responsive team works with trusted vendors to ensure quality repairs. We approach every maintenance issue as if it were in our own home.

Security deposits are returned within 30 days of your move-out date, provided the property passes our inspection. We provide a detailed itemization of any deductions for damages beyond normal wear and tear. Our transparent process includes a move-out checklist to help you prepare your unit for inspection and maximize your deposit return.

While our leases are binding agreements, we understand that circumstances change. Early termination options are outlined in your lease agreement, typically requiring written notice and a fee. We work with tenants facing unexpected situations to find reasonable solutions. Our goal is always to maintain positive relationships while protecting property investments.

We begin the renewal process 60-90 days before your lease expires, contacting you with renewal options and any rate adjustments. This timeline gives you ample opportunity to make informed decisions about your housing. We strive to keep rent increases reasonable while maintaining property values. Long-term residents are valued members of our community.

Many of our properties welcome pets with a pet deposit and monthly pet rent. Breed and weight restrictions vary by property, and all pets must be approved before moving in. We understand pets are family members and work to accommodate responsible pet owners. Our goal is maintaining quality housing while allowing tenants to enjoy life with their companions.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.

Rent is due monthly usually on the 1st of each month. 

Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

One-time payments may also be available in your tenant portal. 

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.